At Green Herbal Care, we are committed to ensuring a smooth and efficient delivery experience for all our customers. Below, you’ll find detailed information regarding our shipping process, timelines, and policies.
Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Options and Delivery Times
We offer several shipping options to accommodate your needs:
- Standard Shipping: Typically takes 3-5 business days for delivery. Orders are processed within 1-2 business days.
- Expedited Shipping: Offers faster delivery within 1-3 business days. Expedited orders receive priority processing.
USPS does not guarantee delivery within the specified times; therefore, we do not offer shipping refunds due to an order not making it within the estimated time frame.
Shipping Costs
Shipping costs are calculated at checkout and depend on the weight, dimensions, and destination of your order. For orders above $50, we offer free standard shipping within the continental United States.
Order Tracking
Once your order is shipped, you will receive an email confirmation with a tracking number. Use this number to monitor your shipment via the carrier’s website.
International Shipping
Currently, we only ship within the United States due to legal restrictions on hemp-derived products.
Restricted Items
Due to legal and compliance regulations, certain products may not be eligible for shipment to specific states. If your order contains a restricted item, we will notify you during checkout.
We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any extra benefits for
products containing hemp extracts. If you decide to purchase our products, you are drawing your own conclusions as to any additional benefits or uses these products may provide.
Shipping Issues and Delays
If your order is delayed, please contact us at info@greenherbalcare.com with your order number.
We are not responsible for delays caused by natural disasters, weather conditions, or carrier errors.
Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us within 7 business days of the estimated delivery date. We will file a claim with the carrier and ensure a resolution.
Changes to Your Order
For any changes to your shipping address or order details, contact us immediately at info@greenherbalcare.com. Changes can only be made before the order has been shipped.
Contact Us
If you have any questions about our shipping policy, feel free to reach out to our customer support team:
Email : info@greenherbalcare.com
Phone: 512-953-8585
Hours:
Monday to Saturday: 10 AM to 9 PM
Sunday: 10 AM to 7 PM
[Central Standard Time]
Thank you for choosing Green Herbal Care. We look forward to serving you!
