At Green Herbal Care, we stand behind our products 100%. All products purchased through the website carry a customer satisfaction guarantee.
If for any reason you are unsatisfied with your items* then you may contact us within 14 days of purchase for a full refund or an equal exchange minus shipping costs**.
Products that are damaged or lost during shipment will be replaced at no cost to the customer. We will require a picture of the damaged product for verification.
Any orders shipped back without a written return authorization from a Green Herbal Care representative will not be eligible for a refund.
Please follow these guidelines to properly process a refund or exchange.
- Contact info@greenherbalcare.com within 14 days of purchase.
- Provide detailed feedback regarding your return.
- Mail product to the address below, with your name and order number included to expedite the transaction.
Green Herbal Care
5601 Brodie Ln #620
Austin, TX 78745
- Once we receive the product, a refund or exchange will be issued.
Please allow 7-10 business days for processing. After initiating the refund, it can take funds 3-7 business days to post, which is dependent on the original payment source.
We cannot offer a refund on any products purchased from third party websites or retailers. If you purchased our product through a Green Herbal Care distributor or retailer, go to the original purchase location for any return or exchange.
*Refunds will not be given on products that are defective due to personal negligence. These products should be stored at room temperature and out of reach of pets and children.
**The return shipping fee will be at the responsibility of the customer. Green Herbal Care Customer Service can provide a return label for an easy return process. This fee will then be deducted from the refund.
Shipping Timeline:
If the order is placed on the weekend, it will ship on the next business day.
- Priority Mail Flat Rate is a 1 to 3-day shipping service
- Priority Mail Express is a 1 to 2-day expedited service
USPS does not guarantee delivery within the specified times; therefore, we do not offer shipping refunds due to an order not making it within the estimated time frame.
We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any extra benefits for products containing hemp extracts. If you decide to purchase our products, you are drawing your own conclusions as to any additional benefits or uses these products may provide.
